Being a one-person team unfortunately makes refunds and returns difficult for me to do.
For PREORDERS:
I do not allow refunds or returns unless the item is defective, I will send you a new item. You have up to 3 days from the day your order says it's been delivered to notify me of any issues.
For lost items, I will check with the shipping company (USPS). If the tracking services says that the package is LOST I can refund 75% of your order, but if the service says the package was DELIVERED and you still have not received it I can refund only 25% of the order.
When contacting me please provide your name and order number, as well as a picture of the defective item showing the defect.
For REGULAR Orders:
I do not allow refunds or returns unless the item is lost.
For lost items, I will check with the shipping company (USPS). If the tracking services says that the package is LOST I can refund 75% of your order, but if the service says the package was DELIVERED and you still have not received it I can refund only 25% of the order.
You have up to 3 days from the day your order says it's been delivered to notify me of any issues.
When contacting me please provide your name and order number.
**Any questions or concerns do not hesitate to contact me, and I will get back to you ASAP!**